Privacy Policy and Cookie Management

This privacy policy describes how Virtual Room (UNIVR company) uses your personal data on its website and when you participate in Virtual Room experiences.

We take the privacy of our customers seriously and will only collect, record, store, distribute, disclose, transfer, and use your personal information as described below.

Data protection is a matter of trust, and your privacy is important to us. Therefore, we will only use your name and other information relating to you in the manner set out in this privacy policy. We only collect information where it is necessary for us to do so, and we collect information only if it is relevant to our dealings with you.

We will retain your information only for as long as required by law or as is relevant for the purposes for which it was collected.

If you have any comments, suggestions, or complaints, you can contact us via email at com.virtualroom@gmail.com.

The personal information we collect from you will be used within our group of companies for some or all of the following purposes:

• To facilitate your use of the services;
• To process orders you submit on the website. Payments made on the website will be processed by us;
• To verify and compare information with third parties to ensure its accuracy;
• To send you regular updates via email, newsletter, or otherwise about news and initiatives globally and in your region or city.
• Additionally, we will use the information you provide to administer your account (if applicable) with us; Verify and perform financial transactions regarding payments made online; Verify website data downloads; Improve the layout and/or content of website pages and customize them for users; Identify visitors on the website; Conduct research on the demographics and behavior of our users; Provide you with information we deem useful or that you have requested, including information about products and services from our vendors or third parties, provided that you have not indicated that you oppose being contacted for these purposes;
• When you register an account with Virtual Room on any of its websites and sites worldwide, whether online or in person at a branch, or provide us with your personal information via the website, we will also use your personal information to send you marketing and/or promotional materials about our products and services from vendors or third parties from time to time. You can unsubscribe from receiving marketing information at any time using the unsubscribe function in the electronic marketing materials. We may use your contact information to send you newsletters and those of our related companies;

Under exceptional circumstances, Virtual Room may be required to disclose personal information, such as when there are grounds to believe that disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or to fulfill legal and regulatory requirements and requests.

Virtual Room may share your personal information with third parties such as Google and our affiliated companies for the purposes mentioned above, especially to complete a transaction with you, manage your account and our relationship with you, market, and fulfill all legal or regulatory requirements and requests deemed necessary by Virtual Room. By sharing your personal information with them, we strive to ensure that third parties and our affiliated companies keep your personal information protected against unauthorized access, collection, use, disclosure, or risks, and retain your personal information only for as long as they need your personal information to achieve the purposes mentioned above.

Virtual Room never engages in the sale of customers’ personal information to third parties.

You may communicate your objection to our continued use and/or disclosure of your personal information for any of the purposes and in the manner described above at any time by contacting us at our email address com.virtualroom@gmail.com. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner described above, depending on the nature of your objection, we may not be able to continue providing you with our products or services or continue a contract we have with you. Our legal rights and remedies are expressly reserved in such an event.

You can update your personal information at any time by accessing your account on the Escape Hunt website. If you do not have an account with us, you can do so by contacting us at our email address com.virtualroom@gmail.com.

If you wish to review the personal information Virtual Room has about you or inquire about how your personal information has been or may be used or disclosed by Virtual Room in the past year, please contact us at our email address com.virtualroom@gmail.com. We reserve the right to charge reasonable administrative fees for retrieving your personal information.

If you have an account with Virtual Room, you can access details of your order by logging into your account on the website. Here, you can view details of your completed orders, those that are open, and those that are soon to be shipped, and manage your address details, banking details, and any newsletters you have subscribed to. You agree to treat your username, password, and Virtual Room details confidentially and not make them accessible to unauthorized third parties. We cannot assume any responsibility for misuse of your username, password, or order, except under the terms of use.

Virtual Room ensures that all collected information will be stored securely. We protect your personal information by:

• Restricting access to personal information
• Maintaining technological safeguards to prevent unauthorized computer access
• Securely destroying your personal information when no longer needed for legal or business purposes

Virtual Room utilizes 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption takes approximately at least one trillion years to break and is an industry standard.

If you believe your privacy has been violated by Virtual Room, please contact us at our email address com.virtualroom@gmail.com.

Virtual Room does not sell products intended for children. If you are under 16 years old, you may use our website only under the supervision of a parent or guardian.

Virtual Room or our authorized service providers may use cookies, web beacons, and other similar technologies to store information in order to provide you with a better, faster, safer, and personalized experience when using the services and/or accessing the website.

When you visit the Virtual Room website, our company’s servers automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• The web page you visited before arriving at our website
• Pages of the website that you visit
• Time spent on pages, items and information searched on the website, access times and dates, and other statistics.

This information is collected for analysis and evaluation to help us improve the website and the services and products we provide.

Cookies are small text files (typically composed of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us personalize content to better cater to your interests, making our services and website more convenient and useful.

Web beacons are small graphic images that may be included in our service and website. They enable us to count users who have viewed these pages to better understand your preferences and interests.

Spam, spyware, or viruses are not allowed on the website. Please configure and maintain your communication preferences so that we can send you communications as per your needs. You are not allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You must not send any messages containing spam, spyware, or viruses via the website. If you wish to report any suspicious messages, please contact us at our email address.

Virtual Room regularly reviews the adequacy of this privacy policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be posted on the website.

You acknowledge and agree that Virtual Room has the right to disclose your personal information to any legal, regulatory, governmental, tax, or other authorities or corresponding owners, if Virtual Room has reasonable grounds to believe that such disclosure of your personal information is necessary for the purpose of meeting obligations, requirements, or provisions, whether voluntary or mandatory, in response to an order, investigation, and/or request of a nature by these parties. To the extent permitted by applicable law, you agree not to participate and/or waive your rights to take any action against Virtual Room for the disclosure of your personal information under these circumstances.

If you wish to withdraw your consent for the use of your personal information, request access and/or correction of your personal information, have any questions, comments, or concerns, or need assistance with technical or cookie-related matters, please feel free to contact us (including our Data Protection Officer) at com.virtualroom@gmail.com.

Our website uses cookies and various tracking technologies to distinguish you from other users on the site. This helps us provide you with the best experience when you visit our site and allows us to improve it. By continuing to visit our website, you implicitly agree to our use of cookies.

A cookie is a small file of letters and numbers that we store on your internet browser or hard drive if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Some pages of our website may also contain a transparent image file or a line of code to record how you interact with those pages. These tools are often combined with browser cookies and help us analyze and improve our services by offering targeted posts based on your behavior and interests.

We use the following cookies and tracking tools:

• Strictly necessary: These cookies are essential for the proper functioning of our website. This includes, for example, cookies that allow you to register for secure parts of our site, use a shopping cart, or enable online payment.
• Analytical / performance: These cookies allow us to recognize and count the number of visitors to our website and see how visitors navigate our site. This helps us improve the way our website works, ensuring that users find what they are looking for.
• Functionality: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (e.g., choice of region or language).
• Targeting: These cookies are used to record visits to the site, pages visited, and links clicked by the user. We use this information to make our website and displayed advertisements more relevant to each user. We may also share this information with third parties for this purpose: if a user has visited our site, they may see one of our ads on a third-party site.

Please note that third-party companies (such as advertisers or outsourced service providers like web traffic analysis) may also use cookies over which we have no control. These cookies are mainly analytical, performance, or targeting.

You can block these cookies by using your browser settings to decide whether to block all or some cookies. However, if you block all cookies, you may not be able to access all parts of the website.

To learn more about the Facebook Pixel and how to update Facebook ad settings, please visit: facebook.com/about/privacy.